TWS, a regional energy supplier in Ravensburg, has mastered the challenge of optimizing communication and data management. The solution? Consolidate.
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An energy supplier in transition:
TWS is a multifaceted energy provider that supplies gas, water and electricity, and even offers lighting services. In 2003, there was an urgent need to maintain common address databases and introduce CRM functionalities.
The downside of inefficient communication:
Communication at the time was chaotic, and data management proved cumbersome. It was difficult to create a uniform database, which led to delays and errors.
The introduction of Consolidate:
Consolidate was used as a solution to centralize communications and provide CRM functionality. It was even used to efficiently generate price adjustment letters.
Core application for the entire organization:
Consolidate has become firmly established at TWS and is used by around 220 employees around the clock. It is at the heart of their communication, organization and data management.
Increasing efficiency and saving time:
By standardizing and enabling tasks to be completed effortlessly, TWS has increased efficiency. Employees have gained time and can focus on their work instead of worrying about data management.
At TWS, Consolidate is not just a tool, but an indispensable companion in everyday work, increasing efficiency and freeing up time for more important tasks.
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