With Consolidate, the bodo transport association has seen a significant increase in its efficiency and customer satisfaction. As a community tariff for the region, bodo plays a crucial role in local public transport, carrying around 40 million passengers a year. Watch the video and see for yourself:
"Forty million passengers and we are always up to date!"
Consolidate has proven to be a valuable resource for bodo. In addition to its classic function as a correspondence tool, Consolidate has also proven to be an indispensable library that enables employees to store, retrieve and network information. These features are invaluable when it comes to tracking the history of customer interactions, which in turn enables efficient and targeted customer service.
For bodo, Consolidate has proven to be the perfect companion for responding to inquiries in a timely manner. The feature to consolidate all interactions and documents helps to fulfill customer requests quickly and accurately. This ability to always have access to a rich history of past interactions greatly simplifies the work and helps to effectively manage recurring issues.
bodo's experience with Consolidate spans several years. Since 2011, the organization has benefited from the software's comprehensive functionality. The ability to look back at past projects and collaborations has helped gain valuable insights and prevent problems that have already been solved from occurring again.
The biggest success for bodo is that Consolidate is not just a software solution, but a valuable tool that helps to organize public transport smoothly. The ability to store information, optimize processes and connect team members has made bodo an outstanding public transport operator that can rely on transparent communication and efficient processes.
Consolidate remains a unique selling point and a key tool for bodo, continuously contributing to the success of the organization.
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