Trusted by over 500 companies in Germany, Austria, Switzerland, and South Tyrol
Does this sound familiar?
Two colleagues respond independently to the same customer inquiry—while another remains completely unanswered.
The team mailbox is accessed with a shared password, so there is no clear record of who sent each reply.
If the person responsible is on holiday or off sick, customers may wait days for a reply because no one else can step in.
Overview of core functions
Email collaboration that works for your team
- Team inbox: Multiple team members can access the same inbox and work together on inquiries—all without sharing passwords.
- Shared inboxes: This lets authorised users access relevant information directly from contacts, customers, projects or tasks, without adding the inbox to their own mailbox list.
- Share individual emails: Important company information sitting in your personal inbox? Share selected emails with the right people in your organisation in just one click.
Save time with smart features
- AI responses: Get a draft for your email reply with just one click. Powered by European AI, no copy-and-paste required.
- Smart salutations: “Good afternoon, Ms. Müller”; “Hi Sonja”; “Hello, sweetie”—easily save your personalized salutations when adding a contact.
- Document templates with variables: Create consistent documents faster with templates that automatically pull in the right data. Convert them to PDF directly in Consolidate, ready to send.
Company communication that speaks with one voice
- Global signature management with variables: Special event or new branding? Manage your email signatures globally across the entire company
- Global salutations & disclaimers: Define the tone of your communication with your customers for the entire company.
- Text modules: Save text that appears repeatedly as a text module and make it accessible to everyone.
Full context, right in the email
- Fully integrated email: Email conversations are automatically linked to contacts, tasks, appointments, and projects.
- Traceable via history: All (shared) conversations are visible and traceable within the contact.
- No duplicates: Link emails directly to internal notes or chat conversations without having to forward screenshots or copy and paste.
Why "Made in Austria" software makes a difference for your data
Consolidate processes your CRM data exclusively on servers in the EU or, optionally, on your own infrastructure—unlike all U.S. providers (such as Microsoft of Google), where unauthorized access by U.S. organizations cannot be prevented due to the CLOUD Act.
- Choose between EU cloud or on-premises
- GDPR-compliant by design, not retroactively implemented
- European AI (Mistral AI)
- Developed in Austria for SMEs in the DACH region
- On the market for 30 years
- Full data sovereignty: You decide where your data is stored
Who is Consolidate designed for?
- Sales and support teams that work together to handle customer inquiries
- SMEs without their own IT department that still need clear accountability
- Companies with strict data protection requirements (e.g., law firms, asset management firms)
- Over 5,000 users with diverse needs already trust Consolidate
Email that works as part of the bigger picture
In most systems, email sits on its own. Your team has to connect it to CRM, calendars and chat manually. Consolidate brings everything together from the start, with shared contacts, appointments and user management built in.
Email ↔ CRM:
Every customer email is automatically added to the right contact history. No manual filing, no missing context.
Email ↔ Team-Kalender:
Turn emails into appointments in just a few clicks, without switching tools.
Email ↔ Team-chat:
Discuss customer messages with your team right where the work happens, with the original email linked for context.
Everything stays up to date automatically and in one place.
Discover how your emails integrate with CRM and project management.
COST COMPARISON
How much a comparable software stack usually costs
Calculated for a team of 10 people. Consolidate replaces all six categories with a single, GDPR-compliant platform hosted on an EU server.
| Feature | Price/User/Month |
|---|---|
| CRM e.g., Pipedrive | 34,00 € |
| Knowledge Base e.g., Notion | 19,50 € |
| Documents, Email & Calendar e.g., Microsoft 365 | 20,36 € |
| Video Conferencing & Team Chat e.g., Microsoft Teams | inkl.* |
| Projects & Tasks e.g., monday.com | 12,00 € |
| AI Assistant e.g., ChatGPT Business | 21,00 € |
| Asset Management e.g., specialized asset management software | starting at 8,00 €** |
| Total – 6 individual tools | 114,86 € |
| Consolidate Premium - all inclusive | 24,00 € |
| Savings per user per month compared to a stack of individual tools—for 10 users, that amounts to approximately 11,000 € per year. | –79% Savings in the first year |
* Already included in Microsoft 365 Business Standard (with Copilot). ** Object management is typically billed as a flat rate rather than per user (allocated here across 10 users). All prices: providers’ publicly listed annual rates, as of 2026, net per user/month. Information provided without guarantee.
All the information. One place. Complete clarity.
With Consolidate, companies can find what they need—quickly, centrally, and transparently.
FAQ
A team mailbox allows multiple employees to view and manage the same email address (e.g., info@ or sales@) together—unlike a personal mailbox, which belongs to only one person. With Consolidate, each team member accesses the mailbox using their own login, rather than sharing a password.
Shared logins make it impossible to track who sent which response and pose a security risk, for example, in the case of phishing attempts or employee turnover. Individual accounts with clear access controls, such as those offered by Consolidate, solve this problem without sacrificing the benefits of collaborative editing.
All shared conversations and replies are visible directly in the customer record, so your team can instantly see whether an email has already been answered.
With a personal mailbox, inquiries often go unanswered until the person in charge returns. With a true team mailbox, multiple authorized users can view the same history and seamlessly take over without any loss of information or the need for access to someone else’s mailbox. Of course, you can also set up a substitute for an employee when they are away.
With most email providers, this is only possible through additional integrations. With Consolidate, every email is automatically linked to the corresponding CRM contact, so the entire conversation history is visible directly in the email and in the contact record.
Standalone shared inbox tools often cost an additional 15 to 30 € per user per month—on top of your existing email account—and usually don’t integrate with CRM or calendar systems. With Consolidate, you can get started completely free with the Community Edition (for the first year, for 5 users), including all additional modules such as CRM, email, calendar, and project management. The Premium Edition starts at 24 € per user per month.
Yes. Consolidate does not provide an email server itself—you will still need an existing email account or your own mail server. Consolidate integrates this account and turns it into a shared, organized team inbox with all the links to CRM, calendars, and documents.
You can connect almost any type of mailbox, including existing Microsoft or Google accounts as well as classic SMTP/IMAP servers. This means you can use Consolidate no matter where your emails are currently hosted, without having to switch to a new email provider.
Yes, email is included in all Consolidate plans—including the free edition. Future features will automatically be available to all customers.
